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Privacy Policy
This Privacy Policy explains how Raabet9 Casino may handle personal information when you visit the website, create or use an account, make transactions, contact support or otherwise use the available services. It also explains your choices regarding marketing, cookies and requests for access, correction or deletion of your information.
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Information Raabet9 Casino may collect
The information handled by an online casino can vary depending on how you use the website and which services you access. Raabet9 Casino aims to collect information that is reasonably needed to operate the account, provide support, meet security requirements and manage the services. Some information is provided directly by you, while other information may be collected automatically when you use the website.
On this page
Account and contact details
When you register or update an account, the site may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. It may also handle information you provide when you contact customer support, enter a promotion or take part in an account-related activity. Support conversations and other communications may be recorded or retained so that questions can be answered consistently and account issues can be reviewed.
Verification information
To help confirm identity, age, location or account ownership, the site may request verification information. This can include identification documents, proof of address, photographs, account history or other information needed for checks. Verification documents may contain sensitive personal details. Players should only provide documents through the official account or support channels made available by the website and should avoid sending unnecessary information.
Payment and transaction records
The site may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates, amounts and related checks. Payment information may be processed with the assistance of payment providers or other specialist service providers. Depending on the payment method, the site may receive limited payment details rather than complete payment credentials. Transaction information can be used to operate the account, investigate issues, prevent misuse and meet record-keeping requirements.
Device, usage and cookie data
When you visit the website, technical information may be collected automatically. This may include an IP address, browser type, device type, operating system, language preferences, approximate location, pages viewed, links selected, login times and information about how the website performs. Cookies and similar technologies may also be used to remember preferences, support essential functions, improve security and understand general website usage.
How information may be used
Personal information is generally used for clear operational and security purposes. The purposes may include the following:
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, account ownership and eligibility to use the services.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting suspicious activity, attempted account takeover, payment misuse or other unauthorised behaviour.
- Providing customer support, responding to enquiries and resolving complaints or technical problems.
- Operating, maintaining, testing and improving the website and its features.
- Understanding general usage trends and checking website performance.
- Sending service messages about your account, security, transactions, changes or important notices.
- Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful choice to receive them.
- Meeting applicable legal, regulatory, tax, accounting, security and record-keeping requirements.
- Protecting the rights, property and safety of players, the website and relevant service providers.
Information may be used for more than one purpose. For example, a transaction record may be needed to complete a payment, answer a support question, identify unusual activity and satisfy a required record-keeping obligation. Information will not generally be used for an unrelated purpose unless that use is allowed or required by applicable requirements, or you have been informed and have provided any necessary permission.
Marketing choices
Marketing messages may include information about services, features or activities available through the website. You can choose to stop receiving marketing communications at any time by using an unsubscribe option included in a marketing message, changing available account preferences or contacting support. Stopping marketing does not stop important service, account, security or transaction messages that are necessary for the operation of your account.
Sharing, security and retention
Personal information may be shared when this is needed to provide the services, protect accounts, complete checks or meet an applicable obligation. Access is intended to be limited to people and organisations that have a business reason to handle the information. Depending on the service involved, recipients may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud-prevention specialists, professional advisers and other service providers supporting the website.
Information may also be disclosed where reasonably necessary to respond to a valid legal request, investigate suspected fraud or unlawful activity, protect the safety of a person, enforce applicable terms or protect the rights and systems connected with the services. If the website or part of its operations is reorganised, transferred or combined with another service, relevant information may be transferred as part of that process, subject to applicable privacy requirements.
Security measures
Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security features, monitoring, secure transmission methods, staff procedures and checks on service providers. No website, device or method of transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they suspect that an account has been accessed without permission.
Keeping information
Information is generally kept only for as long as it is needed for the purpose for which it was collected, for account administration, to resolve disputes, to maintain security or to meet applicable record-keeping obligations. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the reason it must be retained. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Cookies and your privacy rights
Cookies
Cookies are small files or similar technologies stored on a device when a website is used. Some cookies are necessary for functions such as account login, security, session management and navigation. Other cookies may help remember preferences, measure website performance, understand how visitors use the site or support relevant communications. The website may not work as intended if essential cookies are disabled.
You can manage or delete cookies through your browser settings. Most browsers allow you to block some or all cookies, remove existing cookies or receive a notice before a cookie is stored. The available controls differ between browsers and devices. Changing these settings may affect the appearance, security or functionality of the website.
Requests about your personal information
Subject to applicable requirements and reasonable identity checks, you may ask to access personal information held about you, request correction of information that is inaccurate or incomplete, or ask for deletion of your personal information. You may also withdraw consent to marketing communications at any time. A request to withdraw marketing consent will not necessarily remove information that is needed for account operation, security, transaction records or other required purposes.
- Send your request to support@raabet9casino.wtf.
- Explain whether you are requesting access, correction, deletion or withdrawal of consent to marketing.
- Provide enough information for the request to be understood and for the relevant account to be identified.
- Complete any reasonable identity or security checks needed to protect your information from unauthorised disclosure.
- If requesting correction or deletion, describe the information concerned and the outcome you are seeking.
A request may be limited or declined where this is permitted or required by applicable requirements, including where providing the information could affect another person's privacy, compromise security, interfere with fraud prevention or conflict with a record-keeping obligation. If information must be retained, it may be kept securely and used only for the relevant permitted purpose. Where appropriate, the response will explain the reason for any limitation.
Changes to this policy
This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The updated version will be made available on this page and will apply from the date it is published, unless a different date is stated. Players should review this page from time to time, particularly before providing new information or using a changed feature.
