Responsible Gaming

Gamble responsibly

Gambling can be enjoyable when it is kept within reasonable personal and financial limits. It can also become harmful when it affects your finances, relationships, work, study, health or general wellbeing. No gambling result is guaranteed, and previous results do not influence future outcomes. Every wager carries a risk of loss.

Raabet9 Casino encourages players in Australia to make informed decisions before playing. Consider gambling as a leisure expense, similar to other forms of entertainment. Decide in advance how much money and time you are prepared to spend, and do not increase those limits because of a win, a loss or a strong urge to continue.

• Only gamble with money set aside for entertainment after essential expenses have been paid.
• Set a personal spending limit before you start and keep to it.
• Set a time limit and take regular breaks away from the website or app.
• Keep track of your deposits, wagers, wins and losses.
• Never chase losses by trying to win back money you have already lost.
• Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
• Avoid gambling when you are upset, stressed, tired, intoxicated or under the influence of medication that affects your judgement.
• Do not treat gambling as an income source, investment or solution to financial difficulty.
• Keep gambling separate from household bills, rent, loan repayments and other important commitments.
• Make sure you understand the relevant game rules and risks before placing a wager.

If gambling is no longer enjoyable or feels difficult to control, stop playing and consider using the safer gambling options available on your account. Speaking with a trusted person or a qualified support professional can also help.

Recognising possible gambling harm

Gambling harm can develop gradually, and people may not notice the change at first. The following signs may indicate that gambling is becoming difficult to manage. One sign alone does not provide a diagnosis, but several signs together should be taken seriously.

• Spending more money or time gambling than you originally intended.
• Thinking about gambling frequently or feeling restless when trying to stop.
• Increasing the amount of a wager to achieve the same excitement.
• Chasing losses or believing that a win is due after a series of losses.
• Hiding gambling activity, losses or transactions from family, friends or colleagues.
• Borrowing money, missing payments or using essential funds to continue gambling.
• Selling possessions or seeking additional work mainly to fund gambling.
• Feeling anxious, guilty, irritable, low or ashamed because of gambling.
• Arguing with family members or experiencing problems at work, study or home.
• Missing appointments, responsibilities or social activities because of gambling.
• Trying to stop or cut back but being unable to do so.
• Using gambling to escape stress, loneliness, sadness, anger or other difficult feelings.

If any of these signs apply to you, take action early. Stop gambling for the moment, review your account activity and consider applying a deposit or account limit. Tell someone you trust what is happening. A conversation with a qualified counsellor, healthcare professional or recognised Australian gambling support service can provide confidential guidance and practical steps.

If gambling has contributed to severe distress or you feel at risk of harming yourself or someone else, seek urgent help through appropriate emergency or health services in your area. Your immediate safety is more important than any gambling account, balance or result.

Getting help and making a responsible choice

You do not need to wait for gambling harm to become serious before asking for help. Support is available for people who gamble, as well as partners, family members and friends affected by someone else’s gambling. A qualified gambling counsellor can help you understand your behaviour, prepare a plan, manage urges and address financial or relationship concerns.

In Australia, you can seek assistance from a recognised gambling support service, your general practitioner, a mental health professional or a community health provider. Financial counselling may also be useful if gambling has affected bills, debt or household finances. Use a support service that is appropriate for your state or territory and circumstances.

1. Stop gambling and move away from the website or app.
2. Write down what you have spent and identify any urgent financial commitments.
3. Apply a limit, time-out, self-exclusion or account closure option where available.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Contact a qualified gambling or financial counsellor for independent guidance.
6. Remove triggers where possible, including gambling advertising, saved payment details and gambling apps.
7. Review your plan regularly and seek further help if you return to gambling despite wanting to stop.

Raabet9 Casino can provide information about available account controls through the website’s support channels. Customer support cannot provide financial advice, diagnose gambling harm or guarantee that a player will never gamble again. Independent professional support is the most appropriate option when gambling is affecting your wellbeing or ability to stay in control.

By using Raabet9 Casino, you should make your own decisions about whether gambling is suitable for you. Play only if you are legally permitted to do so, understand the risks and can afford the potential loss. If you are unsure, do not gamble. Responsible gambling means knowing when to stop and seeking help whenever you need it.